Frequently Asked Questions

✨ What is a Pre-Order?

Pre-ordering means you're reserving your item before it ships — think of it as securing your look before it sells out. When you place a pre-order with us, your order is submitted to our wholesale partner and fulfilled just for you. Because of this, all sales are made to order, which means your pieces are curated with intention — not mass-produced.

⏳ How Long Does Shipping Take?

All orders are pre-order and have an estimated turnaround time of 2–4 weeks from the date of purchase. This includes processing, sourcing, and shipping your order directly to you. We appreciate your patience — good things take time, and your look is worth the wait!

Please note: turnaround times are estimates and may vary slightly depending on product availability and shipping carrier timelines.

📦 How Do I Track My Order?

Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. You can use that number to track your package directly through the carrier's website. If you haven't received a tracking email within your estimated window, feel free to reach out to us — we're happy to help!

📏 How Do I Know What Size to Order?

We want you to feel as fabulous as you look! Here are a few tips to help you find your perfect fit:

Check the size chart included on each product page before ordering.
If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Our pieces are sourced from Thomas & Co Wholesale and sizing may vary by style — always reference the individual product's size guide.
Still unsure? Contact us before placing your order and we'll help you find your best fit.

🔄 What Is Your Return & Exchange Policy?

Because all of our items are pre-ordered and made specifically for you, all sales are final. We do not accept returns or exchanges on pre-order items unless the item arrives damaged or defective.

If your order arrives with a defect or issue, please contact us within 48 hours of delivery with photos and your order number, and we will make it right. Your satisfaction is our priority — always.

😟 What If My Item Is Out of Stock?

In the rare event that an item becomes unavailable after your order is placed, we will notify you via email as soon as possible. You'll have the option to:

Select a replacement item of equal value
Receive store credit
Request a full refund

We'll always keep you in the loop — no surprises here.

💌 How Can I Contact You?

We'd love to hear from you! Whether you have a question about sizing, your order status, or just want to say hi — we're here for it.

👉 Visit our Contact page to send us a message. We aim to respond within 1–2 business days.

Thank you for shopping with Basically Bougie Boutique. We're so grateful for your support and can't wait for you to receive your new faves! 💜

Frequently Asked Questions